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‎07-10-2022 08:16 AM - edited ‎07-10-2022 08:17 AM

HP Recommended

Or maybe win 10 set "intel graphics 4600" as default gpu, and i don't know how set nvdia as default. On bios menu isn't possible to change it

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‎07-10-2022 08:17 AM - edited ‎07-10-2022 08:19 AM

HP Recommended

Enter BIOS and check if the internal INTEL graphics device can be disabled, please.

or

Disable the INTEL graphics device in windows <device manager> ( do not uninstall, just deactivate ! )

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‎07-10-2022 08:21 AM

HP Recommended

I checked on the bios menu, but there isn't setting about gpu card.

Very thanks for any yours answers

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‎07-10-2022 08:30 AM

HP Recommended

Disable the INTEL graphics device in windows <device manager> ( do not uninstall, just deactivate ! )

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‎07-10-2022 08:35 AM

HP Recommended

On device manager I disabled Intel Graphics, rebot and now resolution list is Gray like on the screenshoot

Annotazione 2022-07-10 163113.png

 Is like that Nvdia card isn't connect on the monitor. Maybe cable is  broken. I bought this used notebook, so I don't know the story of the usage. Anything work well. Only th eproblem about resolution

Cattura22.PNG

 

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‎07-10-2022 08:41 AM

HP Recommended

This could have been the reason why the previous owner sold it. But he didn't tell you and I don't think that's right. You should return the notebook and ask for your money back. Please buy another device.

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