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‎08-12-2022 09:55 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0044au
Operating System: Microsoft Windows 11

Hello,

I've been using my HP ENVY X360 13 since 22/11/2020 and haven't had a problem till then. However , yesterday one of the hinge (left) broke. I was just closing it and heard heard a crack and i was not my fault as I've been keeping it with extreme care as it is quite expensive . I sought help from hp customer support but they said it will additionally cost me as its warranty has expired last year but i believe HP should cover the cost as it is a defect of poor quality hinges . 
I neither can afford such repair costs nor deserve to . So i request you to repair my devise . 
1 REPLY 1

‎08-22-2022 09:27 AM

HP Recommended

Hi @Ratinderpal_Sin

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Laptop - 13-Ay0044au. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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