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‎08-21-2026 07:55 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So I have an HP Pavilion Gaming 15 ecxxx laptop and I'm having problems with the video card. Whenever I try to play something, I end up with a white screen or a completely black screen, and to fix it I have to completely close the laptop and turn it back on. 

 

I already tried to do a clean reinstallation of the drivers using DDU with the most updated drivers but it didn't work. .   

 

 

 

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1 REPLY 1

‎08-21-2026 11:46 PM

HP Recommended

If the issue appears after a few minutes of gaming, overheating or a cooling fault is very plausible. Use msi afterburner and set CPU/GPU temps to monitor while gaming. Then check temps whole gaming and let me know 

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