• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-10-2023 10:27 AM

HP Recommended
Product: HP Notebook - 15-dw0081wm

My sons laptop purchased brand new august of 2022(somehow the warranty expired in February of 2023 even though he hasn’t even owned it a year😡) was opened this morning. It worked yesterday, this morning the screen is blank and the caps lock key is blinking 5 times. We have tried several hard resets as well as windows +b. Is there anything else we should be attempting to get this pain of a laptop back working?

Category:
1 person had the same question
1 REPLY 1

‎04-12-2023 08:20 AM

HP Recommended

@Misty1979 

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Notebook - 15-Dw0081wm. Not to worry I will help you to get a resolution to resolve the issue.

 

Here is the link with the troubleshooting steps:- Click here

 

Please perform these steps and reply to your public post for any further assistance.

 

If this helps, please click here to mark the public post as an accepted solution so that it benefits several others.

 

Regards,

Raj2111
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.