Hp omen 16 developed screen retention

[Nathanielfox050]

My screen recently has been developing screen retention and its just getting worse by the weeks - warranty expired 4 months ago. Can anyone help 

[Hawks_Eye]

Hi @Nathanielfox050 

Welcome to the HP Support Community! We're here to help you get back up and running.

Screen retention can be frustrating, especially when it starts affecting daily use. 

Even though the warranty has expired, there are still a few practical steps you can take to address the issue:

Run a Display Diagnostic

Start by running a full display test using the built-in tool:
HP PC Hardware Diagnostics for Windows
This can help confirm if the issue is hardware-related or if it's a software artifact.

Check for Firmware or Graphics Driver Updates

Outdated drivers can sometimes contribute to display anomalies. You can update your system here:
HP Software and Driver Downloads – OMEN 16-c0000

Screen Saver

Enable a screen saver that will activate after a short period of inactivity to help prevent persistent images from staying on your screen.

 

Power Settings

Adjust the power settings to ensure that the display turns off after a short period of inactivity. This can help avoid static screen displays for extended periods.

 

Display Adjustments

• Reducing screen brightness can help minimize the effects of screen retention.
• Change your screen’s orientation or the position of long-lasting images if possible.

Image Shift Feature

If your device's graphics settings have an "Image shift" or similar feature, enable it to periodically shift the content displayed on the screen slightly. This can help mitigate retention effects.

 

Full-Screen Video

Occasionally playing full-screen videos can help recalibrate the pixels and reduce image retention.

 

While these steps may help manage and reduce screen retention, they might not entirely eliminate the issue. 

Let’s see what can be salvaged before considering a full replacement.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Nathanielfox050]

Thank you for replying I really appreciate it. I did the HP PC diagnostics test and my Video Palette Check failed

[Hawks_Eye]

@Nathanielfox050 

You're very welcome—and thanks for the update. That Video Palette Check failure is a strong indicator that the issue is hardware-related, especially since it’s tied to screen retention symptoms on your HP Omen 16.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye