Hp omen screen shutting off

[Berna222]

When playing some games, after a while my screen just shuts off. Everything else still works I can hear the computer fan and the keyboard is still lit up. 

How can I possibly fix this?

Thanks

[Riddle_Decipher]

@Berna222 If the laptop is blacking out while the device is still working, it would mean that its either in sleep or or we have a display issue, I suggest you follow the steps to disable sleep from the power options, to check if the issue is resolved and if the issue persists,

Here's what you need to do, to identify the issue and resolve it accordingly:

• Check if it happens when connected to an alternate or external monitor, if you don't have one available, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.