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‎10-29-2022 02:29 AM

HP Recommended
Product: HP Pavilion x360 - 13-s150sa (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi Community, I need help please with my laptop. 

So one day laptop screen just went blank, so first thing I did was connect to external monitor and it works, display is showing then I undated my display on Hp Website ( note before this black screen, it needed a display driver updated ) which I've done it now and still no DISPLAY. So next I did bios up updated by downloading through hp website and restarting it, even then no DISPLAY,  again I did display driver updated which needed after bios reset, still no DISPLAY.

then I purchased new screen thinking it will be screen, fitted screen and still no DISPLAY, I've also replaced display memory card still no DISPLAY. I don't know what's next please help.

Laptop is working on external monitor but main screen still blank!

Category:
1 REPLY 1

‎12-07-2022 02:06 PM

HP Recommended

Update on this problem, looks like its back light. If I shine a light on screen I can see it. I've taken to repair it to a shop and he couldn't fix it, there is low voltage but high voltage is missing and he couldn't carry out more further test due to no information on circuit system. Anyone please help.

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