Hp pen and Hp pen control app not working on my Envy

[SaltoNatale]

I bought a separate Hp pen (1MR94AA) for my notebook and it did not work, I installed Hp pen control and it shows (Hp pen control is not compatible with this computer, tried to update the system/reinstalled the app but nothing changes. Neither the pen nor the app is working. 

[Dragon-Fur · Accepted solution]

@SaltoNatale 

The pen is perhaps simply not compatible.  ?

What is the full model name or product number of your computer?

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[SaltoNatale]

Yes, it turned out that it is not compatible with any pen, which is sad.

my product name is (HP ENVY x360 - 15-aq102nx)

and the product number is (Y5U44EA#A2N)

[Dragon-Fur]

@SaltoNatale 

True.

Yes, it's sad.

There is hope, of course, when you replace the computer you have now.

Note that the inclusion is not automatic - stylus support is still a specialty that is not found on all touchscreens.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology