Hp pen and ho envy x360 m6 convertible

[picklelyss515]

Hello I have a hp envy x360 m6 convertible and I ordered a pen to use with it the pen I have has two buttons and takes a AAAA battery your supposed to touch the tip to the screen for it to connect but it’s not working, I’ve updated the drivers, rebooted, deleted and reinstalled the pen control app and the pen drivers and the screen drivers and still nothing has worked I’m so upset as I wanted to use this to do my tattoo artwork please help ! 

[Kuroi_Kenshi]

Hi @picklelyss515,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Ensure Proper Battery Installation

• Remove the pen cap and make sure the positive end of the battery is facing the pen tip.
• Reinstall the cap and check if the pen works.

2. Check the Pen Tip

• Inspect the pen tip to ensure it is not damaged or loose. A loose or broken tip can prevent the pen from working properly.
• Replace the pen tip if necessary.

3. Pair the Pen

• Turn on your HP Envy x360.
• The pen should automatically pair when you touch the tip to the screen.
• If it doesn't pair automatically, try manually connecting the pen via Bluetooth settings if your model supports it.

4. Calibrate the Touchscreen

• In Windows, search for and open "Calibrate the screen for pen or touch input."
• Select "Calibrate" and then select "Pen Input."
• Use the pen to tap the cross-hairs that appear on the screen.

5. Update Firmware and Drivers

• Go to the HP Support website and download the latest drivers for your device, including firmware updates for the touchscreen.
• Make sure that the Detected operating system is correct and select your operating system if necessary.
• Install the firmware and drivers by following the on-screen instructions.

6. Test with Another Application

• Try using the pen with different applications, such as Microsoft OneNote or Fresh Paint, to determine if the issue is application-specific.

7. Verify Touchscreen Configuration

• Confirm that your touchscreen is configured to accept pen input:
  • For Windows 10: Go to Control Panel -> Pen and Touch, and ensure the settings are correct.
  • For Chromebooks (if applicable): Check the service tag for EMR Active Pen Support.

8. Ensure No Other Devices Interfere

• Make sure no other Bluetooth or wireless devices are interfering with the pen's connection.

I hope this helps.

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Best regards,