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- HP Community
- Notebooks
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- Hp pen line weight malfunction

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05-17-2020 06:19 AM
I recently bought a Spectre x360 13 inch 2-in-1 because I wanted to use the drawing capabilities as an artist. I'm very disappointed with how the included hp pen is working, especially in when using Photoshop. The pen requires a lot of pressure for the screen to read it, and it really drags. The worst thing however are the weird thin lines at the end of each pen stroke. No matter how much I try to vary my line weight, that skinny line always ruins the end of my stroke. Is this an issue exclusive to the HP Active pen, is mine defective, is it a problem between photoshop and the device, or is this normal for this computer?
05-27-2020 05:26 PM
@EdArt11 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.
That said, If the pen does not write consistently it may be because your fist or palm is touching the screen, please make sure the pen tip is 5mm or farther from the point where your hand is contacting the screen.
For more tips: click here
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