Hypervisor error. did a complete clean reinstall an still have the same error

[LdyTravler]

hello i have a hypervisor error and  could not get it fixed so i did a clean install of windows 11 24/h2 and updated all drivers and opened up my computer and it was back so i uninstalled hypervisor platform and now I get a memory error when shutting down.  it shows as a explorer exe. error. is this fixable.

[Hawks_Eye · Accepted solution]

Hi @LdyTravler 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've been tackling some persistent issues with your HP Victus 15.6-inch Gaming Laptop, but the Explorer.exe  memory error after uninstalling Hypervisor Platform can certainly be addressed. 

Here’s how you can approach the problem systematically:

 

Step 1: Run an SFC and DISM Scan.

Corrupt system files could cause the memory error. Use the following steps to repair them:

Open Command Prompt as an Administrator (type cmd into the search bar, right-click, and choose Run as Administrator).

Type and run this command:

sfc /scannow

This will scan and repair corrupted system files.

Next, run:

DISM /Online /Cleanup-Image /RestoreHealth

This will fix Windows image issues.

 

Step 2: Reinstall Hypervisor Platform.

Since uninstalling Hypervisor Platform might have disrupted certain system components, you can try reinstalling it temporarily to see if it stabilizes the system:

Open Control Panel > Programs > Turn Windows Features On or Off.

Recheck the box for Hypervisor Platform and click OK.

Restart the system and monitor for any changes. If it fixes the error, you can leave it enabled, even if unused.

Step 3: Check for Software Conflicts

Some programs, like virtualization tools or system optimizers, might conflict with Windows Explorer:

Boot the laptop into Safe Mode by holding Shift while clicking Restart, then choose Troubleshoot > Advanced Options > Startup Settings > Safe Mode.

Test shutting down in Safe Mode. If no error appears, a third-party app is likely the culprit.

Perform a Clean Boot to isolate the problematic software:

Type msconfig into the Start menu and open it.

Under the Services tab, check Hide all Microsoft services and click Disable all.

Reboot and test again.

Step 4: Adjust Virtual Memory Settings

Misconfigured virtual memory could trigger shutdown errors:

Open Control Panel > System > Advanced System Settings > Performance Settings.

Under the Advanced tab, click Change under Virtual Memory.

Select Automatically manage paging file size for all drives, or manually set it based on your RAM size (recommended size: 1.5x your installed RAM for minimum, 3x for maximum).

 

Step 5: Update BIOS and Chipset Drivers

Visit the HP Support website to check for updated BIOS or chipset drivers for your Victus 15-fb1000. Installing these updates can help stabilize system hardware interactions.

How to Update BIOS Software on Windows PCs | HP® Tech Takes

Step 6: Check for Explorer.exe  Corruption

If the error persists, the issue might be tied to the Explorer.exe  process:

Create a new user account:

Open Settings > Accounts > Other Users > Add Someone Else to this PC.

Log into the new account and test to see if the error recurs.

Reset the Explorer.exe  process:

Press Ctrl + Shift + Esc to open Task Manager, locate Windows Explorer, right-click, and select Restart.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Hawks_Eye]

Hi @LdyTravler 

Please try the steps shared above and keep me posted if you need any additional assistance.

Thanks,

Hawks_Eye

[LdyTravler]

Sry it took so long to get back to you' Your email went to junk mail. so i am going to put it back into reg mail so i can take the time to follow your instructions ty for getting back to me.  i will let u know what happens

[LdyTravler]

hello again, ran the 1st instructions u sent. sfc /scannow. It ran the 1st time it ran i still got and inage the didn't repair... I also ran the DISM dism /Online /cleanup- image ect. it hung at 62.3% but did finish at 100% but it took awhile. Reran the sfc scannow a second time and cam back with 100% repaired. so i am going to stop now and see what is going on and if i still get any error messages. TYTYTYTY for the help. I have printed out your instructions. incase i need at a later date and will inform u or any other change

i also went in earlier and had  unchecked the hyporvisor program. and left the the one for running a virtual machine unchecked. like  Do I need to recheck the hypervison button or just leave it..

I said ty up top but I am very thankful for you help and if i hear back from u i will ck junk file 1st :}}

I did notice under the security device the  AMD psp11.0  program and the Trusted platform mod. in the device manager  have a question mark  or explanation mark by them. 

[Hawks_Eye]

Hi @LdyTravler 

You're very welcome—I'm thrilled to hear that the steps worked for you and that you're seeing progress! It sounds like you've been thorough in running the sfc /scannow and DISM commands, and it's fantastic that the system repair completed with 100% success after the second scan.

Rechecking and adjusting the Hypervisor and virtual machine settings was a smart step.

If the issue stays resolved for now, that's great news! However, if the error returns, don’t hesitate to reach out, and I’ll be happy to help troubleshoot further or explore deeper solutions.

I appreciate your kindness and thoughtfulness in printing out the instructions—you’re incredibly organised. I’m rooting for smooth performance on your machine going forward!

Keep me posted, and I’ll always have your back if you need assistance. 😊 

No need to worry about emails going to junk—I’ll be here whenever you check in. 

_____________________________________________________________________________

If you're all set, please mark this post as 'Accepted Solution' to help others find the answer and also I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 😊

Stay fantastic, and have an amazing day ahead!

Regards, 

Hawks_Eye