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‎07-01-2022 09:58 AM - edited ‎07-01-2022 10:29 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0045tx
Operating System: Microsoft Windows 11

My laptop hp pavilion gaming DK0045TX

when i update my laptop window from 10 to 11.. After One and half month i facing black screen problem.. Sometimes screen comes sometimes not.. And now problem going worst at this time.. I try all the method including resetting the laptop but black screen problem not solve..

Please help me to out this problem...

Please give me some suggestions to solve this problem..

 

3 REPLIES 3

‎07-01-2022 10:03 AM

HP Recommended

Hello @Dk0045tx 

 

Sorry to hear that you are having problems ... 

 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

 

best regards

---

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HP Laptop Starts but No Display | Black Screen | @HPSupport
HP Laptop Starts but No Display | Black Screen | @HPSupport
youtube.com/watch?v=sj6kYmT7GLs
Chapters: 00:00 Introduction 00:13 Reset the Laptop 00:56 Connect an external monitor 01:54 Recover the BIOS 02:35 Reseat the memory modules In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen
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‎07-01-2022 10:32 AM

HP Recommended

I tried these methods but black screen problem not resolve..

Any other solution that can help for my laptop?

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‎07-01-2022 10:40 AM - edited ‎07-01-2022 10:41 AM

HP Recommended

Hello @Dk0045tx 

 

Did you do the external monitor test explained in the HP Support YouTube video ?

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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