I am facing the problem of black screen of my HP pavilion laptop

[Dk0045tx]

My laptop hp pavilion gaming DK0045TX

when i update my laptop window from 10 to 11.. After One and half month i facing black screen problem.. Sometimes screen comes sometimes not.. And now problem going worst at this time.. I try all the method including resetting the laptop but black screen problem not solve..

Please help me to out this problem...

Please give me some suggestions to solve this problem..

[ub6424]

Hello @Dk0045tx 

Sorry to hear that you are having problems ... 

Please follow these guides:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

best regards

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[Dk0045tx]

I tried these methods but black screen problem not resolve..

Any other solution that can help for my laptop?

[ub6424]

Hello @Dk0045tx 

Did you do the external monitor test explained in the HP Support YouTube video ?

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️