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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎03-31-2021 05:50 AM

HP Recommended
Product: Spectre x360 13t
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop three weeks ago and have treated it with so much care and respect because I am a student and had to save up for a long time. My screen has a dead pixel already and I don't know how I could have caused it. Is there anything we can do?

1 REPLY 1

‎04-03-2021 11:32 AM

HP Recommended

@Michael-B_1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Could you please share the dead pixel picture? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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