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‎04-08-2016 03:57 PM

HP Recommended
Product: Pavilion dv6-6c35dx Entert. PC
Operating System: Microsoft Windows 10 (64-bit)

I updated my laptop from Windows7 to Windows10 recently.  I can play my DVDs with no problem.   But cannot play any CDs.  I am not sure if this laptop can play CDs at all, or do I need to install new software?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2016 05:47 PM

HP Recommended

This problem is often due to a lack of codecs that come with the MS built-in player.

 

My suggestion is that you ditch the built-in player and switch over to using the VideoLAN player.

 

It's free and has a lot more features than the MS player, and comes with all the common codecs preinstalled:  http://www.videolan.org/vlc/download-windows.html

 

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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6 REPLIES 6

‎04-09-2016 01:30 PM

HP Recommended
@camelrider wrote:

I updated my laptop from Windows7 to Windows10 recently.  I can play my DVDs with no problem.   But cannot play any CDs.  I am not sure if this laptop can play CDs at all, or do I need to install new software?

 

Thank you

I think you got it backwards. Windows 10 by default has no support to play DVD by itself. So what DVD player software are you using? What kinda CDs are we talking about?

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Was this reply helpful? Yes No

‎04-09-2016 07:15 PM

HP Recommended
That is exactly what happened, DVDs plays ok. But CD -RW does not. HP Pavilion Notebook I am away right now to give brand of disc player
Thank you
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‎04-10-2016 07:20 AM

HP Recommended
@camelrider wrote:
That is exactly what happened, DVDs plays ok. But CD -RW does not. HP Pavilion Notebook I am away right now to give brand of disc player
Thank you

Then what software did you use to play the DVD?

-------- Looking for HP driver support When Windows 10 O/S isn't Supported ------
Windows 10 drivers may be available through Windows Update

Click 'Learn More' below for steps on using Windows Update to determine what drivers might be available for your product. Please be aware that HP does not guarantee Windows 10 drivers will be available from Windows Update.
Learn more
-------------------------------------------------------------------------------------------------- This is a HP USER community forum.
-----------------------------------------------------------------
BTW, Millions of folks have gone back from Win10 to their prior O/S -- something you don't hear about from MS. by WAWood but ALL to TRUE
------------------------------------------------------------------------------------------- Those that want HD Gaming should plan to invest in a Gaming Laptop to handle those requirements. Eamples GTA V or Crysis 3.
Was this reply helpful? Yes No

‎04-11-2016 08:21 AM

HP Recommended
Just the player in my laptop. Thank you for your feedback
Perhaps my player does not support CDs. I went ahead and purchased an external player

Thanks again, and all the best
Was this reply helpful? Yes No

‎04-11-2016 05:47 PM

HP Recommended

This problem is often due to a lack of codecs that come with the MS built-in player.

 

My suggestion is that you ditch the built-in player and switch over to using the VideoLAN player.

 

It's free and has a lot more features than the MS player, and comes with all the common codecs preinstalled:  http://www.videolan.org/vlc/download-windows.html

 

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
========================================================================
If you feel my suggestions helped you, please click the Thumbs-Up symbol to say thanks!

If they helped resolve your issue, please click "Accept As Solution" to help others find similar information.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-13-2016 12:23 PM

HP Recommended
Thank you, will doWaWood.
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