I can't connect my laptop to a projector. I get a message that says I need to restinstall drivers

[KH0902]

I am trying to connect my laptop to a projector but I cannot get the display to show. I get a message that says I may need to resinstall drivers but when I try to do so it says my drivers are up to date. Any suggestions?

The laptop is an old one but should still work well enough and is operating Windows 10. 

[sandytechy20 · Accepted solution]

@KH0902

Welcome to the HP support community.

I understand that you are getting driver issues while connecting a projector, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[KH0902]

Hi  - thanks for this. We still can't get the projector to work u fortunately but l think the laptop is just too old. It works well for everything else we need but just won't connect to the projector. Thanks anyway!

[sandytechy20]

@KH0902

Feel free to contact us in the future if you need any assistance.

Cheers.