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amandahollis Student
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I can't type in my password

Pavilion 360
Microsoft Windows 10 (64-bit)

I used my laptop this morning and this afternoon when I opened it up I was unable to type in my password. Also the project screen section is stuck and blue. The curser is the timer but it's not going round

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HP Support Agent
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I can't type in my password

Hey there! @amandahollis,

 

Were there any recent windows update on the PC?

 

Do you see any errors when you turn on the PC?

 

Have you tried checking with an external keyboard? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

Try the steps recommended below.

 

Try updating the BIOS and chipset drivers to the latest version using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to know more information about lock up or freezing issues with PC. Click Here

 

Lastly,  try running a system diagnostics test on the PC and check if the hardware on the laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Hope this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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