• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎10-27-2022 04:38 PM

HP Recommended
Product: OMEN by HP 17-cb0000nx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I noticed that I do not have Intel Graphic card installed  in device manager only the Nividia RTX 2070

I tried to download the driver from the website but could not find my windows ver 
which is windwos 10 home  21H1 "19043.2130"

 

i tried to install the other's ver but it keep says it is not supported  on this OS verison  and 21H1 is not listed 
also tried to reinstall the chippset but keep says the same warning 

does anyone know how to find the 21h1 derivers ?

MoayedHani_0-1666910165980.png

MoayedHani_1-1666910249703.png

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2022 07:38 PM

HP Recommended

Hi:

 

Your notebook is one of those models that only has the Nvidia graphics and not the Intel/Nvidia switchable graphics adapters.

 

So, what you are seeing is completely normal. 

 

No Intel graphics adapter hardware is present to install the Intel graphics driver for.

 

See chapter 1 of the service manual.

 

There are notebooks that come with just the Intel graphics adapter and those that come with just the Nvidia discrete graphics.

 

Maintenance and Service Guide OMEN by HP 17 Laptop PC

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-27-2022 07:38 PM

HP Recommended

Hi:

 

Your notebook is one of those models that only has the Nvidia graphics and not the Intel/Nvidia switchable graphics adapters.

 

So, what you are seeing is completely normal. 

 

No Intel graphics adapter hardware is present to install the Intel graphics driver for.

 

See chapter 1 of the service manual.

 

There are notebooks that come with just the Intel graphics adapter and those that come with just the Nvidia discrete graphics.

 

Maintenance and Service Guide OMEN by HP 17 Laptop PC

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.