I have Cracked my HP Spectre Laptop screen, I have extended warranty,how do i get it replaced?

[Ainsliechris]

i have a fantastic top end HP Spectre laptop that I have been extremely pleased with. I purchased extended warranty with it and it still has 13 months of warranty left. Unfortunately I dropped it last week and cracked the screen. Its still functions fine but I want to get it repaired. I want to know how I go about doing this as seem to be going around in circles on HP Customer Support website!

[Dragon-Fur]

@Ainsliechris 

An HP representative can explain available options based on your situation and warranty coverage.

Open a case, explain the issue, provide all the relevant information, and ask for help.

Submit the case information to see contact options (phone / chat as available to your region).

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

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Check your warranty...

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

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