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FerMichael
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Message 1 of 5
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Solved!

I have a Spectre 2-1, the screen just began flickering or shaking/ scrambling on and off

HP Recommended

Hi,

I have a Spectre 2-1, the screen just began flickering or shaking.

 

I read up on possible solutions and know that this is a or has been an issue with the hp surface pro, specters and maybe other  models.

 

I notice that when l booted up the laptop the HP logo would sometimes flicker or shake and stop when it got to the windows login screen.... Sometimes.... the same flickering or shaking would persists when logging into windows. 

 

On occasions, when logged in and the screen is not flicking or shaking there is a static "ghost" image of the shaken screen on or as part of the desktop background and can still be seen on other apps I use (I.e The chrome web browser ).

 

The thing is that.... again sometimes.... the flickering or shaking would stop when the screen lock  kicked in or l put the lid down.

 

However, if l project my screen onto my smart tv there is no flickering or shaking on the smart tv.            

 

Switching back to the laptop screen the flickering/shaking always stop (it may have started flickering again after about 4 or 5 hours or so, I’m don’t quite remember)

 

The one persistent thing that always happens either on the laptop screen or smart screen is that right-clicking on the desktop doesn’t bring up the menu so that you can look at the display setting for example.

 

I followed all the suggested possible solutions to fix this such as:

 

Deleting the windows 10 display drivers, rebooting  and then using windows updater but I still had the same issues.

I even updated the bios but again the screen flicking was still present as before.

I even went as far as re-installing windows again.

 

Does anybody have an issue like this?

 

It’s driving me crazy and feels like it’s some sort of design or manufacture issue.

 I have attached a few pictures of the flicking/shaking screen.

 

Fermicheal

 

IMG_20210119_143028.jpgIMG_20210119_142913.jpgIMG_20210119_142845.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
26,897 26,831 1,265 1,309
Message 5 of 5
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@FerMichael

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
HP Support Agent
HP Support Agent
26,897 26,831 1,265 1,309
Message 2 of 5
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@FerMichael

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
26,897 26,831 1,265 1,309
Message 3 of 5
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@FerMichael
Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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FerMichael
Author
Level 1
7 3 0 0
Message 4 of 5
Flag Post
HP Recommended

Hi  ECHO_LAKE,

 

lt seems that the screen has developed a HW fault as it still exhibits the same symptoms after your suggestion. 

l might try replacing the screen myself, if it is something you recommend it?

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Echo_Lake
HP Support Agent
HP Support Agent
26,897 26,831 1,265 1,309
Message 5 of 5
Flag Post
HP Recommended

@FerMichael

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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