I have a certain appp that having a graphical problem

[GLXY]

Can anybody help me with this graphic issue

[GLXY]

FOR HP VICTUS 16

[Max3Aj]

@GLXY, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

From what I can see, you're experiencing a graphical corruption issue in the Razer Synapse software on your HP Victus 16. The image shows major display artifacts in the UI — likely caused by a GPU driver issue, software conflict, or hardware acceleration glitch. Here are a few steps you can try to resolve it:

Update/Reinstall GPU Drivers

Your HP Victus 16 likely uses NVIDIA RTX or AMD Radeon graphics. Do this:

• Go to Device Manager > Display adapters
• Right-click your GPU > Uninstall device (check “Delete the driver software…” if available)
• Reboot
• Then download and install the latest drivers from:
  • NVIDIA (for NVIDIA)
  • AMD (for AMD)

Also install the Intel graphics driver from HP official support page for your exact model, since Victus laptops often use hybrid graphics (Intel + NVIDIA/AMD).

Disable Hardware Acceleration (if possible)

Sometimes Razer Synapse glitches with hardware acceleration:

• Open Synapse (if it’s readable)
• Go to Settings (gear icon top-right) > try finding an option like Hardware Acceleration and disable it.
• Restart the app.

If it’s unreadable, skip to the next step.

Reinstall Razer Synapse

Fully uninstall the current version:

1. Go to Control Panel > Programs > Uninstall a program
2. Uninstall Razer Synapse and any Razer drivers
3. Restart your system
4. Download the latest version from: https://www.razer.com/synapse-3

Clear Razer Config Cache

If Synapse config is corrupted:

• Press Windows + R → type:

%ProgramData%\Razer\

• Delete the Synapse folder
• Then go to:

%AppData%\Razer\

• Delete anything related to Synapse

Then relaunch Synapse.

Try Compatibility Mode

• Right-click the Synapse shortcut > Properties
• Go to the Compatibility tab
• Check "Run this program in compatibility mode for" and choose Windows 8 or 7
• Also try checking "Disable fullscreen optimizations"

Test with Another User Account or Clean Boot

• Create a new Windows user account and launch Synapse there
• Or do a clean boot (type msconfig, disable all startup apps/services except Microsoft and Synapse) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support