I have a laptop and when I play a video in it,it plays but aftersometimes it play from starting

[Diwaaz]

My problem is that I have laptop of hp and in that in this  month only  I faced a lot of problem regarding  one major is when never I played a video in it , it plays and after some times it plays from starting and when I decide to skip and move forward I t wouldn't.  So I face this problems and and black box come on the  network sections area when we open it 

[Garp_senchau]

@Diwaaz, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for sharing the issue — sounds frustrating! 😓 Let's get to the bottom of it. I’ll ask a couple of quick questions to narrow it down and get you the right fix:

Is this happening in all video apps and websites (like YouTube, Netflix, VLC, etc.) or just in one specific app/browser?

Does the black box in the network section stay there all the time, or only when playing videos? Also, is it clickable or completely unresponsive?

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,