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- I have a laptop and when I play a video in it,it plays but ...

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04-10-2025 01:18 AM
My problem is that I have laptop of hp and in that in this month only I faced a lot of problem regarding one major is when never I played a video in it , it plays and after some times it plays from starting and when I decide to skip and move forward I t wouldn't. So I face this problems and and black box come on the network sections area when we open it
04-11-2025 08:10 AM
@Diwaaz, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Thanks for sharing the issue — sounds frustrating! 😓 Let's get to the bottom of it. I’ll ask a couple of quick questions to narrow it down and get you the right fix:
Is this happening in all video apps and websites (like YouTube, Netflix, VLC, etc.) or just in one specific app/browser?
Does the black box in the network section stay there all the time, or only when playing videos? Also, is it clickable or completely unresponsive?
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee