I have a problem with my Nvidia 3060 ti

[Pippo80]

The video Url 

[Echo_Lake]

@Pippo80

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• Have you updated Graphics and Chipset drivers?
• Have you checked the display on an external monitor?
• Have you tried with the different games?
• What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

[Pippo80]

• No, because the computer is new and I was delivered on December 8th;
• Yes, i have updated Graphics and Chipset drivers;
• Yes, i have checked the display on an external monitor;
• Yes. i have tried with Fortnite, Warzone and Rocket League;
• I tried to uninstall and reinstall the drivers of the video card and processor.

I expect to hear from you.

[Echo_Lake · Accepted solution]

@Pippo80

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I did go through the video once again, and it seems like GPU (graphic) are not handling games well. The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3 to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.