I have an HP laptop Model 15-bs033cl that is black screened.

[Frank7161]

This is my sister in law's HP laptop.  It's only 1.5 years old and it was a bad actor when she first got it.  HP was nice enough to replace the HDD and a bunch of other items.  Now the computer won't boot up or even start the HDD or fan.  Nothing.  When I press the power button, there is no sound or lights.

When I plug in the power cord, an amber light appears at the power jack.  If I remove the battery, and  plug in the power cord, that light turns white.  With the power cord plugged in I can push the power button and get a single white flash on the caps lock key. . . .that's it!  No fan, No HDD noise.  No screen.

Any ideas?

[Echo_Lake]

@Frank7161
Thank you for posting on the HP Support Community.

This sounds like hardware related issue, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop in order to fix the issue.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Frank7161]

Thanks for the reply.  I'll give it a tryon Monday!

[Echo_Lake]

@Frank7161
 

Work on it as per your convenience and keep me posted on the results.

[Frank7161]

Okay, I think this HP laptop is a goner. I called Costco concierge service and they had me perform some tests. Nothing but a black screen and no indication of any turn on process.

They have a two year extended warranty on laptops and I’ll take it back to them tomorrow to see what they might do for me. Really is a shame. Not much use from this computer and lots of problems. Luckily, there was nothing on the computer outside of a half dozen WORD files and some photos that were backed up a few months ago. Less than 50 Mbits!

[Echo_Lake]

@Frank7161
 

As the store is honouring the warranty, I would request you to avail the service option and work on it as per your convenience and keep me posted on the results.  

Have a nice day!

[Frank7161]

The Costco folks tried for an hour or so to get things fired up on this, but without success. The charging light was functioning, but nothing else. 

Well, I wound up taking the laptop computer back to Costco.  They refunded my money and I bought a new Dell about the sime size and function.  They took the old computer,but I could not get to the hard drive.  That part disturbed me a bit.  Some personal information was on there. . . a resume.  Not much else though.

[Echo_Lake]

@Frank7161

Thank you for posting back. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details.

Thank you for visiting the HP Support Community.