I have few years old HP ENVY BANG & OLUFSEN touchpad is unstable

[SHAHIDCH]

I have HP ENVY BANG & OLUFSEN Model: 17M-AE011DX with Windows 10 installed on it. I have this machine for few years, very slightly used. My touch pad is bothering me , it is very unstable. Sometime it is rigid, sometimes it is jumping on it's own and it is so much regularly happened that I can not work on this machine. Please guide how to fix it.

[Rainbow23]

Hi @SHAHIDCH,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with the touchpad your HP ENVY - 17m-ae011dx.

Please follow the steps from this document. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SHAHIDCH]

Thank you much for your help. I have followed your document few times but it did not fix the problem. It is very sporadic sometime it is so rigid that I can not even do a single click on mousepad. The Update Drivers is showing "Synaptics SMBus Clickpad". It is bothering so much that I had to use the external mouse to work on the machine. Seldomly it works fine as expected. 

[Rainbow23]

Hi @SHAHIDCH,

This issue might require one on one interaction to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!