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afjal_h
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I have three dead pixels; how do i fix this?

HP ENVY - 13-ah1507sa
Microsoft Windows 10 (64-bit)

my HP ENVY - 13-ah1507sa is around 8 months old and i recently bought it refurbished. With my time using it, i have discovered three dead pixels. Once i notice them my eyes just gravitate towards it and it becomes very bothersome.

 

I have 8 months of warrenty still left. will it be possible to send my laptop in for repair?

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I have three dead pixels; how do i fix this?

@afjal_h

 

Yes! Definity if the product is under the Manufactures's warranty you can send the laptop in for repair.

 

I'll be glad to assist you with this issue, to provide you with an accurate solution, I'll need a few more details:

 

Try connecting to a different monitor and check if you are facing the same issue.

Are you facing this issue after an update?

Have you tried any troubleshooting steps on your own?

 

Check if you are facing the same issue on the BIOS page.

 

Follow the below steps to boot into the BIOS page.

 

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

 

Meanwhile, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

 

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Restart your PC.

 

Refer to this document: https://support.hp.com/in-en/document/c01881110 for Troubleshooting Screen Issues.

 

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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afjal_h
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I have three dead pixels; how do i fix this?

Hi,

 

Thank you for your response. I have tried all of the above and it seems to be a hardware issue. I have warranty left and I am looking to just hand it to HP to replace the display.

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HP Support Agent
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I have three dead pixels; how do i fix this?

@afjal_h

 

I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp

 

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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