I lost my touch pad driver to my laptop

[981kate]

I have an HP pavillion 360 with windows 11 I did an update and now I have no driver for my touchpad

[Raj_05 · Accepted solution]

Hi @981kate,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the touchpad driver on your HP Pavilion 360 after a Windows 11 update, you can try the following steps to troubleshoot and resolve the problem.

Restart Your Laptop: Sometimes, a simple restart can resolve driver-related issues. Restart your laptop and check if the touchpad is working after the reboot.

Check Device Manager:

• Right-click on the Start button and select "Device Manager."
• Look for the "Mice and other pointing devices" category.
• Locate your touchpad (it might be listed as "Synaptics" or "HID-compliant touchpad").
• If there is a yellow triangle or an error icon, right-click on the touchpad, and choose "Update driver" or "Uninstall device" (you can reinstall the driver later).

Windows Update:

• Make sure your Windows 11 is up to date. Go to Settings > Windows Update and check for updates.
• Install any pending updates, including optional updates.

HP Support Assistant:

• HP laptops often come with a utility called HP Support Assistant. Open it and check for driver updates, especially for the touchpad.
• Install any recommended updates.

Reinstall Touchpad Drivers:

• Download the latest touchpad drivers for your HP Pavilion model from the HP support website.
• Install the downloaded drivers and restart your laptop.

System Restore:

• If the issue occurred recently after a Windows update, you might consider using System Restore to revert your system to a previous state.
• Open the Control Panel, go to "System and Security," and then select "System." Click on "System Protection" and choose "System Restore."

Rollback Driver:

• If you recently updated the touchpad driver and the issue started afterward, you can try rolling back to the previous driver version.
• In Device Manager, right-click on the touchpad, choose "Properties," go to the "Driver" tab, and click "Roll Back Driver" if the option is available.

Remember to create a backup of your important data before making significant changes to your system.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[981kate]

Thank I did a system restore a d it brought the TouchPad back. Thank you. 

[Raj_05]

Hi @981kate,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support