I need to reinstall my HP True Vision 5MP Camera.

[bryanglass74]

Camera stopped working so I uninstalled it.  Now, I need help reinstalling it.  Thank you.

[Sneha_01]

Hi @bryanglass74,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reinstall your HP True Vision 5MP Camera, follow these steps:

Step 1: Check for Automatic Reinstallation

1. Restart Your Computer: Sometimes, simply restarting can prompt Windows to detect and reinstall the camera automatically.
2. Check Device Manager:
   • Right-click on the Start Menu and select Device Manager.
   • Look for Imaging Devices or Cameras. If the camera is listed there with a yellow exclamation mark, right-click it and select Update Driver. Choose Search automatically for updated driver software.

Step 2: Manually Install Drivers

1. Visit HP Support:
   • Go to the HP Support website.
   • Enter your laptop model or search for the HP True Vision 5MP Camera.
2. Download Drivers:
   • Look for the driver related to the camera and download it.
3. Install the Driver:
   • Once downloaded, open the file and follow the on-screen instructions to install it.

Step 3: Use Windows Settings

1. Open Settings: Press Windows + I to open Settings.
2. Go to Privacy: Click on Privacy > Camera.
3. Check Permissions: Make sure that camera access is allowed for the device and apps.

Step 4: Check for Windows Updates

1. Open Settings: Press Windows + I again.
2. Go to Update & Security: Click on Windows Update.
3. Check for Updates: Install any pending updates, as they may include necessary drivers.

Step 5: Restart the Computer Again

After reinstalling the drivers or making changes, restart your computer to ensure everything is properly set up.

Step 6: Test the Camera

• Open the Camera app (type "Camera" in the Windows search bar) to see if it’s working.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support