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‎11-10-2022 03:57 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000 RCTO Base Model
Operating System: Microsoft Windows 11

I teach a lot of classes through Zoom. In class we show excerpts from YouTube videos as examples for students using the screen share function. About 6 months ago I started having problems with video's stopping every 7 seconds (about). I thought perhaps this was an issue with my laptop at the time, a 6 year old HP Pavillion 360 with slow processor and almost full harddrive. So I upgraded to a HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f0000, with 1T HD, 16 RAM and Processor 11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz, 3418 Mhz, 4 Core(s), 8 Logical Processor(s). 

However, this has solved the problem. So far I have

  1.  Worked with MS incase it was issue with Windows 11 update - No!
  2. Changed internet provider - now shows reliably over 300 on speedtest, so it's not an issue there.
  3. Had 2 month email conversation with Zoom and they have no explanation. We had some success when they sent me a much older version of Zoom to try, but the problem with that is that I no longer have any of the improvements they've made since that version and anyway it's stopped working again now.
  4. After multiple screenshot video's, logg checking and research on their part they say they haven't had any other reports of this issue.
  5. Zoom suggested using their video player, which requires downloaded videos.
  6. So, Upgraded my YouTube account, to paid account, incase it was an something they were doing. Also, checked researched YouTube settings for this issue and made suggested changes I'd found. 
  7. Downloaded video's I wanted to use and used the Zoom video player - STILL NOT WORKING!

To clarify this is what I want to be able to do:

Open Zoom meeting,

share screen,

open a browser to YouTube or open YouTube app (any browser, I've tried the 3 I use)

Play short video for students

Stop share 

Disscuss

 

This is something I was able to do consistently for 18 months. And also something my co-workers are still able to do.

Is there a setting on the Spectre x360 that I'm missing?

Is this related to the Windows 11 issue with playing video's using windows media player? Haven't even started to deal with that yet!

Has anyone else had this issue?

Any ideas where I can go to solve this?

Category:
3 REPLIES 3

‎11-11-2022 12:34 PM

HP Recommended

Hello @MsBoye 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Cameras>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎11-11-2022 01:08 PM

HP Recommended

Thanks, for being willing to help with this. Here's what you asked for:

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MSBOYENEWHP
System Manufacturer HP
System Model HP Spectre x360 2-in-1 Laptop 16-f0xxx
System Type x64-based PC
System SKU 39H20AV
Processor 11th Gen Intel(R) Core(TM) i7-11390H @ 3.40GHz, 3418 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.13, 11/2/2022
SMBIOS Version 3.3
Embedded Controller Version 92.44
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 891A
BaseBoard Version 92.44

 

MsBoye_0-1668197118745.png

MsBoye_1-1668197252165.png

 

Was this reply helpful? Yes No

‎11-11-2022 01:36 PM

HP Recommended

Hello @MsBoye 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.B20.9 MBAug 26, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.B0.5 MBSep 1, 2022Download

Intel Image Process Unit

60.22000.6.5870 Rev.A70.9 MBSep 24, 2021Download

 

(3) Restart Windows

(4) Download and install / update

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.A474.8 MBSep 24, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9414.1 Rev.B121.8 MBOct 3, 2022Download

HP Display Control

4.8.67.0 Rev.A41.6 MBMay 5, 2022Download

 

(5) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_0-1668198864383.png

 

(6) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

 

ub6424_1-1668198864385.png

 

(7) Restart Windows

(8) Test your notebook

(9) Please report your results

Was this reply helpful? Yes No
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