I was running a system test - video streaming check on OnVue. It keeps detecting video stream issues

[Hiacca]

 

[Raj_05]

Hi @Hiacca,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing video streaming issues during the system test on OnVue, there could be a few possible causes and troubleshooting steps you can try.

• Internet Connection: Check your internet connection speed and stability. Make sure you have a strong and stable internet connection. You can use speed testing websites like Ookla's Speedtest to check your internet speed.
• Network Congestion: If you're experiencing network congestion, try running the system test during off-peak hours when there is less internet traffic.
• Device Performance: Ensure that your HP Laptop 15 meets the minimum system requirements for streaming video on OnVue. Make sure your laptop's hardware and software are up to date, including your browser and any necessary plugins.
• Browser Compatibility: Make sure you're using a compatible web browser for OnVue. Some browsers may not be optimized for streaming video. Chrome, Firefox, and Safari are commonly recommended browsers for OnVue.
• Clear Cache and Cookies: Clear your browser's cache and cookies to ensure that you're not experiencing any issues related to cached data.
• Close Background Applications: Close any unnecessary background applications or processes that may be consuming bandwidth or system resources.
• Restart Router/Modem: Sometimes simply restarting your router or modem can help resolve network issues.
• Update Drivers: Make sure your network drivers are up to date. You can do this through the Device Manager in Windows.

By going through these steps, you should be able to identify and resolve any issues affecting your ability to stream video on OnVue during the system test.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support