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HP Recommended
HP Pavilion x360 - 15-dq0100ng
Microsoft Windows 11

I would like to connect two monitors to a HP Pavillion X360 15-dq0100ng. 
I tried to connect two Motitors usinng the HP USB-C Dock G5, but obviously the USB-C won't transmit the video signal.
Is there any other option to connect two monitors? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @es565,

 

Thank you for sharing the above information.

Please find the information related to the ports available on your laptop from the below image.

 

 

The USB C port does support a docking station but an external monitor will not work based on the port available on your laptop.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

7 REPLIES 7
HP Recommended

Hi @es565,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with connecting two external monitors to your Laptop.

 

Kindly refer to the steps on this link on how to connect multiple monitors and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Thank you very much Irvin,
unfortunately the PC will not recognize any Monitor connected to the HP USB-C G5 Essential Dock which is connected via USB-C to the laptop. therfore I assume video via USB.C is not supported.
If this is true, how can I physically connect a second monitorto to the laptop as it has just one HDMI-Slot and I see no other option to connect a second Monitor, except through the hub.

Any suggestions?
Thank you very much in advance!
Elmar

HP Recommended

Hi @es565,

 

I am sorry to hear that the above steps did not help.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Please share the image of the ports available on both the sides of your laptop to assist you further.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Sorry for answering so late. I was away from my office for a few days
Here are the requested infos. Thank you for your support!

20240229_090405.jpg

20240311_170050.jpg

20240311_170011.jpg

HP Recommended

Hi @es565,

 

Thank you for sharing the above information.

Please find the information related to the ports available on your laptop from the below image.

 

 

The USB C port does support a docking station but an external monitor will not work based on the port available on your laptop.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Thank you very much for your reply. Unfortunately this is not the answer I would have liked hear, but at least now I have clarity and can go on looking for other solutions. Thanks a lot for ypur support. 🙏

HP Recommended

Hi @es565,

 

I appreciate your efforts in trying to get the information and the ports available do not support connecting multiple monitors as shared in the previous post.

However, If you need any assistance in the future. Feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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