• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-16-2020 07:19 AM

HP Recommended
Product: pavilion x360 notebook
Operating System: Microsoft Windows 10 (64-bit)

Device name DESKTOP-FJ2FCIT
Processor Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz 2.40 GHz
Installed RAM 8.00 GB
Device ID BC57E681-A150-4052-BF0D-11D7153F50BA
Product ID 00331-10000-00001-AA641
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 20H2
Installed on ‎12/‎12/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

Pen and touch No pen or touch input is available for this display- 

the touch screen is supposed to be working but its neither working in the  bios nor even found in the uefi components test mode. I tried other things like updating the drivers but still in vain and the a caution on one of the driver and it says:

"

This device cannot start. (Code 10)

A request for the HID descriptor failed."

 

2 people had the same question
1 REPLY 1

‎12-29-2020 08:37 AM

HP Recommended

@JOAMOFA

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.