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I2C HID Device code 10 error for Touchscreen( the touch does not exist in the bios)

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pavilion x360 notebook
Microsoft Windows 10 (64-bit)

Processor Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz 2.40 GHz
Installed RAM 8.00 GB
Device ID BC57E681-A150-4052-BF0D-11D7153F50BA
Product ID 00331-10000-00001-AA641
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 20H2
Installed on ‎12/‎12/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

Pen and touch No pen or touch input is available for this display- 

the touch screen is supposed to be working but its neither working in the  bios nor even found in the uefi components test mode. I tried other things like updating the drivers but still in vain and the a caution on one of the driver and it says:


This device cannot start. (Code 10)

A request for the HID descriptor failed."


HP Support Agent
HP Support Agent
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I reviewed your post and I understand that the touchscreen is not working on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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