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JOAMOFA
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Message 1 of 2
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Flag Post

I2C HID Device code 10 error for Touchscreen( the touch does not exist in the bios)

‎12-16-2020 07:19 AM

HP Recommended
Product: pavilion x360 notebook
Operating System: Microsoft Windows 10 (64-bit)

Device name DESKTOP-FJ2FCIT
Processor Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz 2.40 GHz
Installed RAM 8.00 GB
Device ID BC57E681-A150-4052-BF0D-11D7153F50BA
Product ID 00331-10000-00001-AA641
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 20H2
Installed on ‎12/‎12/‎2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0

Pen and touch No pen or touch input is available for this display- 

the touch screen is supposed to be working but its neither working in the  bios nor even found in the uefi components test mode. I tried other things like updating the drivers but still in vain and the a caution on one of the driver and it says:

"

This device cannot start. (Code 10)

A request for the HID descriptor failed."

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post

‎12-29-2020 08:37 AM

HP Recommended

@JOAMOFA

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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