Iam facing camera issue with the error code 0xa00f4244

[MR_Martialarts]

Am facing camera issue with the error code 0xa00f4244 after win update since past few months and also i couldn't download the correct driver for the cam HP WIDE VISION HD camera as im having win 11 25h2, please help me to resolve this issue and also i have tried every possibilities in this support portal.

[Deep_World]

Hi @MR_Martialarts,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Did the camera ever work properly after upgrading to Windows 11 25H2, or did the issue start immediately after the update?
• Do you see the camera listed under Device Manager → Imaging Devices or Cameras, and if so, does it show any warning symbol?
• Have you tried uninstalling the camera driver and letting Windows reinstall it automatically?

 Suggested Troubleshooting Steps

1. Check Camera Privacy Settings
   • Go to Settings → Privacy & Security → Camera.
   • Ensure that camera access is enabled for apps like Camera, Teams, Zoom, etc.
2. Update or Reinstall Drivers
   • Open Device Manager.
   • Locate the HP Wide Vision HD Camera.
   • Right-click → Uninstall device. Restart your laptop and let Windows reinstall the driver.
   • If it doesn’t reinstall correctly, try downloading the driver from HP Support for your Victus 15-fb0000 model (even if listed under Windows 10, it often works with Windows 11).
3. Run Windows Troubleshooter
   • Go to Settings → System → Troubleshoot → Other troubleshooters.
   • Run the Camera troubleshooter to detect and fix issues automatically.
4. BIOS Update & Reset
   • Ensure your BIOS is updated to the latest version from HP Support.
   • Reset BIOS to default settings to clear any hardware recognition conflicts.
5. Check Windows Updates

• Sometimes optional updates contain fixes for drivers. Go to Settings → Windows Update → Advanced options → Optional updates and see if a camera driver update is available.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[MR_Martialarts]

Hi I have done all the steps suggested but it didnt get resolved
suggest something else and i also i tried to get the driver from website but its not available

[Deep_World]

Hi @MR_Martialarts,

Thanks for your response. It looks like you’re still having issue with the camera.

Since you’ve already tried the suggested troubleshooting steps and the issue still persist, it’s possible that this issue may be hardware-related. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World