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Image and audio for USB type C hub doesn't work

HP Recommended
Pavilion 14-ce0052ur
Microsoft Windows 10 (64-bit)

Hello everyone.


I'm trying to connect two external monitors through a usb type c hub, however it's not working. I can do data transfer through it, but the hdmi is not working.

According to the support page, this laptop model can connect image and audio with the USB C.


Screen Shot 2020-12-26 at 21.47.23.png


Should be necessary to do some update?


Thanks all.

HP Support Agent
HP Support Agent
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HP Recommended

@alexbruno, Welcome to the HP Support Community!


 The unit is a consumer segment. The said combination is not tested by the HP docking station. So, the functionality is not guaranteed.


HP products:


or try following HP docks




Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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