Ingebouwde camera werkt niet vanaf aankoop

[NikolaiStevens]

Built-in camera not working since purchase

Built-in camera does not work. Constantly gives error felfing that the built-in camera cannot be found. Not a hardware problem according to HP assistant diagnosis.

[Akhi_H]

Hey @NikolaiStevens 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[NikolaiStevens]

Built-in camera not working from purchase

Built-in camera does not work. Always gives error felfing that the built-in camera cannot be found. Not a hardware problem according to diagnosis HP assistant.

[Kuroi_Kenshi]

Hi @NikolaiStevens,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Locate and Toggle the Webcam Privacy Switch

Your model might come with a webcam privacy switch or shutter key that turns the webcam off and on.

Webcam Privacy Switch: Usually located on the side of your computer or next to the camera.

Webcam Shutter Key: Located on the action key row of your keyboard.

Make sure these are in the "on" position.

2. Verify Webcam Access Settings in Windows

For Windows 11:

1. Right-click the Start button, click Settings > Privacy & Security > Camera.
2. Ensure the setting in the Camera access section is set to On.
3. Under Let apps access your camera, ensure that the apps you want to have access to the webcam are set to On.

For Windows 10:

1. Open the Start menu, click Settings > Privacy > Camera.
2. In the Allow apps to access your camera section, make sure the setting is turned On.
3. Set your preferred apps to On or Off.

3. Software and Driver Update

Update through HP Support Assistant:

1. Search for and open HP Support Assistant.
2. Select Updates on the My Dashboard tab.
3. Wait for the analysis to complete and install any available updates.
4. Restart the computer if prompted.

Run Windows Update:

1. Search for and open Check for updates.
2. Install the available updates and restart your computer.

4. Uninstall and Reinstall Webcam Drivers

1. Open Device Manager.
2. Expand Imaging devices and right-click your camera.
3. Select Uninstall device and check Delete the driver software for this device, then click Uninstall.
4. Click Action > Scan for hardware changes in Device Manager.
5. Reinstall the driver or allow Windows to reinstall it automatically by scanning for hardware changes.

5. Use the Camera App to Test the Webcam

1. Search for and open Camera from the taskbar search box.
2. Test if the camera works in the Camera app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,