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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-10-2025 11:00 AM - edited ‎04-10-2025 11:01 AM

HP Recommended
Product: HP EliteBook 865 16 inch G11 Notebook PC (8T641AV)

Hello, I recently got my HP Eliteboook 865 G11 and it worked fine at the beginning, but since my last install of Ubuntu, the camera stopped working and it's showing a blank screen as shown below:

Screenshot from 2025-04-10 12-32-10.png

 

elbini_1-1744304313478.png

 

I tried reinstalling the driver, restoring the Ubuntu Kernel to OEM version, wiped the OS and installed Windows 10, and Linux Mint Cinnamon, but in all cases got the same results using several camera apps.

Currently I'm running Ubuntu 24.04.2 LTS with kernel 6.11.0-21-generic

 

Thanks!

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