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HP Recommended
HP Pavilion - 14-ce3004np
Microsoft Windows 11

Good evening, I have a problem in my laptop, after updating the driver by windows update (Intel Corporation - Display - 26.20.100.7926) the screen, as soon as I move the mouse, is always flickering, flashing or intermittent display issues.

To be able to work normally, I have to install the Inter driver and support assistent to install the drive directly from intel.
I have to have windows update suspended, if I don't, it automatically updates the drive and I get graphics problems again.
Is there a solution from HP?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Unfortunately, there is no solution from HP, but I have an idea you can try.

 

Download, unzip and run the Microsoft Hide Windows update utility, I zipped up and attached below.

 

A window will open, and it will search for pending updates.

 

It should find the Intel graphics driver update.

 

Check the box to hide the update.  The utility will run again and report the problem is 'fixed.'

 

Restart the PC and you should not see that update show up anymore.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Unfortunately, there is no solution from HP, but I have an idea you can try.

 

Download, unzip and run the Microsoft Hide Windows update utility, I zipped up and attached below.

 

A window will open, and it will search for pending updates.

 

It should find the Intel graphics driver update.

 

Check the box to hide the update.  The utility will run again and report the problem is 'fixed.'

 

Restart the PC and you should not see that update show up anymore.

HP Recommended

Thanks for your reply, unfortunately I am sorry that HP does not give this support for a recent model (HP Pavilion Laptop 14-ce3004np) but even blocking the drive update, with some applications ends up giving errors display/rendering.

The solution I found is to return to windows 10.
I'll wait to see if HP releases drivers for windows 11 and only then update the windows.

HP Recommended

You're very welcome.

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