Intel Graphics Driver 23.20.16.4973 problems

[irishnerd39]

I have a 2018 HP 17 by-0xxx laptop with an i5 8250U 8th generation 4 core processor and dual switch Intel 620UHD graphics with AMD 530 Radeon 2GB graphics on Win 10 Home 64 bit.

The intel driver is 23.20.16.4973 which is listed by Intel as a known problem driver yet when I attempted to seek some sort of resolution with Intel they were all "We have to verify that it's an Intel driver problem." like it's listed on Intel's own website that it is (not to mention the hundreds of people who had similar issues across multiple forums of Intel, various laptop manufacturers and others). At the current it is causing me significant problems in my games, streaming, and I have tried using AMD instead, but something keeps overriding it and blocking it and I got tired of reinstalling AMD's final driver for this card every three days and I've no idea what was overriding it either.

Can I update to the latest Intel graphics driver noted for the 7th to 10th generation Intel processors with 620UHD graphics or alternatively can I completely uninstall Intel's bad driver and run this laptop entirely on the AMD Radeon card without issue?

I know it is an older laptop, I got it from a family member as a gift, but I am really getting frustrated with dead ends, vague answers, and "We can't help you because of X reason" responses.

[Max3Aj]

@irishnerd39, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj