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‎04-14-2017 03:36 AM

HP Recommended
Product: hp 15-d033se
Operating System: Microsoft Windows 10 (64-bit)

After I installed windows 10 x64 pro, I downloaded all the drivers from HP site (after entering the model name and everything...) but the intel hd graphics driver didn't work, in the middle of the installation an error message appears, saying " your computer doesn't meet the minimum requirement for installing the software"    and that goes for both the intel hd graphics drivers available on the site (the 124 mb one and the 169mb one) I even tried to download and insall the driver from intel but after the installation I get a gray screen with a cursor and I have to go to a restore point.

so I need a driver that works.

please help

thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 10:07 AM

HP Recommended

Silly me! Intel HD graphics driver didn't work and gave me a blank screen cuz I have adjusted the screen resolutions on 1366x768 b4 I install it but when I got it to the default the driver worked smoothly.

I got the driver directly from Intel site tho, the ones on hp site DON'T work.

sorry for the disturbance I hope no one makes my fault

View solution in original post

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4 REPLIES 4

‎04-14-2017 05:51 AM

HP Recommended

H

 

Login to, Control Panel, System, Device Manager right click on the device, properties, details ... copy and attach the hardware ID.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
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‎04-14-2017 09:28 AM

HP Recommended

here's the hardware Ids

PCI\VEN_8086&DEV_0166&SUBSYS_21BC103C&REV_09
PCI\VEN_8086&DEV_0166&SUBSYS_21BC103C
PCI\VEN_8086&DEV_0166&CC_030000
PCI\VEN_8086&DEV_0166&CC_0300

 

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‎04-14-2017 10:47 PM

HP Recommended

can anyone please help?

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‎04-15-2017 10:07 AM

HP Recommended

Silly me! Intel HD graphics driver didn't work and gave me a blank screen cuz I have adjusted the screen resolutions on 1366x768 b4 I install it but when I got it to the default the driver worked smoothly.

I got the driver directly from Intel site tho, the ones on hp site DON'T work.

sorry for the disturbance I hope no one makes my fault

Was this reply helpful? Yes No
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