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HP Recommended
HP Spectre Pro x360 - 13-4001ur
Microsoft Windows 10 (64-bit)

Dear Sirs,

I tried to install the latest video driver update sp85248.exe but it fails to install on my Spectre 360 13-4040nd.

I get an error message that my system does not meet the minimum system requirements. 

What may be wrong?

P.S. I've read this thread "https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Intel-High-Definition-HD-Graphics-Dri..." bios and all other drivers are up to date.

 

Sincerely yours,

Sergey

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SergeySS

 

The latest should be

 

   https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92322.exe

 

Please install the following two drivers first, reboot and try again with the above driver

 

   https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

   https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72022.exe

 

Regards.

BH
***
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View solution in original post

3 REPLIES 3
HP Recommended

@SergeySS

 

The latest should be

 

   https://ftp.hp.com/pub/softpaq/sp92001-92500/sp92322.exe

 

Please install the following two drivers first, reboot and try again with the above driver

 

   https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

   https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72022.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

This one sp92322.exe installs driver version 20.19.15.5058
I want install latest one wich is 21.20.16.4821

HP Recommended

Hi Sergei,

 

Did you finally achieved to install the version 21.20.16.4821  ?

 

I really cannot believe that non-professional users like us are left in this dire situation. A driver update might be a disaster if done wrongly and this graphic update is the typical case.  Version numbers don't even make sense with date release, unbelievable.

 

 

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