Inter Iris Xe Graphics - Device not started igfxn

[Diegus]

Hi everyone,

I'm facing an issue with the update of my Intel Iris Xe Graphic drivers.

Either installing those on Intel site either those on this site, an error occured.

I see it on "Device Manager", "Display Adaptors", "Intel(R) Iris(R) Xe Grafics", Events.

It says "Device not started (igfxn)" and the "Information" are:

Device PCI\VEN_8086&DEV_9A49&SUBSYS_87CB103C&REV_01\3&11583659&2&10 had a problem starting.

Driver Name: oem16.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

My PC is a HP Pavillion 15 eg001sl.

Can you please help me?

Thanks,

Diego

[Diegus · Accepted solution]

Thanks to the HP support I solved this problem whit a reset of Windows.

[RodrigoB]

Hello Diegus,

Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

HP Support Community