Intermittent loss of touchpad & mouse functions

[Danleelu]

Recently, I have been having issues with my touch pad and mouse. When I open my computer, I am able to use the touchpad and mouse for a while, but then the buttons stop working and I can't click on anything, especially if I leave the computer for a few minutes and come back. I am still able to move the cursor or scroll up and down the screen I am on, but I am unable to close, minimize, or open any other windows, programs, or anything.  I changed the battery in my mouse, but the problem affects the touchpad also. I ran diagnostics which said both are fine. I reinstalled the drivers, but it hasn't made any difference, in fact it may have even got a little worst. Is there something I am not doing? Perhaps a setting that might have changed that I am unaware of? I have checked the settings and everything seems normal. The only way I can get function back for a time is by clicking ctrl/alt/delete and opening then closing task manager. Then functionality returns, but only for a short time. Please help!!

[Irfan_06]

Hi @Danleelu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue while using the touchpad or mouse on your Laptop.

Follow the below steps to fix the issue.

-Perform a drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Danleelu]

The BIOS has been updated and Windows is up to date with ALL updates. However, the issue still persists! 😞

[Irfan_06]

Hi @Danleelu,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support