Internal webcam now "not connected" error 45

[ShaWral]

I believe a windows update damaged my webcam.

Is there a driver that will help me repair it??

[A_Gayathri]

Hi @ShaWral,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Notebook 17-ca0014ds webcam issue may indeed be related to a Windows update. Error code 45 typically indicates a hardware device is no longer connected to the system, but in the case of an internal webcam, it could be due to driver issues.

To troubleshoot and resolve this:
 

Step 1: Check Device Manager for Webcam

1. Open Device Manager: Right-click the Start button and select Device Manager.
2. Locate Imaging Devices: Expand the Imaging devices or Cameras section.
   • If your webcam is listed with an error (e.g., a yellow triangle), proceed to reinstall the driver.
   • If the webcam is not listed at all, it may be disabled in BIOS, or there could be a hardware issue.

Step 2: Reinstall or Update Webcam Driver

1. In Device Manager, right-click on the webcam device (if found) and select Uninstall device.
2. Check the box that says Delete the driver software for this device, and then click Uninstall.
3. Restart your computer. Upon restarting, Windows should automatically detect the webcam and reinstall its default driver.

Step 3: Install the Latest Driver

1. Go to HP's official support website for your model (HP Notebook 17-ca0014ds).
2. Search for the webcam driver for your specific model.
3. Download and install the latest driver available.

Step 4: Rollback Windows Update

If the problem started after a Windows update, rolling back the update could resolve the issue:

1. Open Settings > Update & Security > Windows Update > View update history.
2. Select Uninstall updates and choose the most recent update to remove.

Step 5: Check BIOS Settings

If none of the above work, enter your BIOS/UEFI settings during startup and ensure that the webcam is not disabled in the BIOS.

If the issue persists after these steps, it could be a hardware issue, and it may be worth contacting HP support for further assistance.
 

Refer to this document: Click here HP PCs - Troubleshoot the webcam (Windows 11 and Windows 10)

I hope this helps. 

Take care and have a good day.

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