Interrupt signal to an external monitor

[Antony20]

I use 1 external monitor by HDMI. Some times signal to external monitor is interrupted for 1-3 seconds. At same time internal display is working good, without interruption.
I downloaded latest updates for Windows, drivers for video chip. It doesn't solve my problem.

I changed monitor, cables but the problem is still here.

It is very nervous when screen stay black.

[KrazyToad]

@Antony20

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Antony20]

KrazyToad, thank you for your attention to my problem and for tips. I checked updates of Windows and it has latest version. I used HPSA before it and it didn't solve my problem. HSPA haven't updates too.

[KrazyToad]

@Antony20

Since you have already attempted all the required troubleshooting steps earlier, at this point I suggest you perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

Keep me posted

[Antony20]

Thank you for help. I made reset but the problem is still here. It does not work. May be you have other decision?

[Jua]

Same issue for me.

It happens more often

Please I need to solve

[praveen196]

@Antony20

I understand your concerns.

As you have stated that you have performed the system reset. Still, the issue is not resolved.

I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Antony20]

Thank you for offer. I checked this page but there is no phone for Russia. 2 types of connection: Forum in English and Service center

[praveen196]

@Antony20 

I understand your concerns.

Please click the below link to contact phone support for your region.

 https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

Have a nice day!!