Is HP-15 screen meant to be this bad? :(

[JohnG8]

Anyone else here used one of these HP-15 laptops before? The screen is really bad - dim and faint on 100% brightness and with a weird yellow tint. I spent the last 24 hours honestly convinced I must be doing something wrong and trying to fix it. Turned off adaptive brightness, ran the color calibration, etc. The only thing I could find was to tweak the Intel color preferences which helps a little but won't affect games if they run on the Nvidia chip.

It seems a shame because this machine is otherwise really excellent. Runs like greased lightning and has the GTX 1050 for gaming. They just decided to fit it with the worst display I've ever used. Does anyone know anything else I can do or was my  sub <1000 gaming laptop an impossible pipe dream? 😞

[Dragon-Fur]

@JohnG8 

Of course the display is not meant to be dim and "yellowed".  Nobody, including HP, would do this deliberately.

Discussion - not intended to be viewed as "fact" or any statement by HP

Is your computer fitted with the best display available for any computer?  Unlikely.  The "best" costs more money, sometimes a lot more money.  Performance Notebooks and Workstations, in particular, cost more than Desktop computers, even without the fancy video and performance features available in the high-end machines intended for gaming.  Add in the components that are required for gaming excellence and the costs can be more than what some people are comfortable spending.  

Is the display supposed to work?  Yes.

There are a number of things that can affect the display - first the hardware and then the software, plus the settings and the manner in which the programs you use access the hardware and those settings. 

Can a component fail?  Yes, possible.

If you feel the issue is the hardware and if the computer is under warranty you should certainly contact HP Support. 

Be prepared to possibly repeat some of the solutions you have already tried - technicians would like to take your word for what you have done; the truth is that you may be asked to perform tests and / or diagnostics while on the phone with Support.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[JohnG8 · Accepted solution]

I did a bit more research and I found a couple of sources that also implied the screen on this machine isn't its strong point. But I've been reading some of the other threads on this forum and I shouldn't complain too much. It's not as if my screen doesn't work at all - there are other people with more serious problems.

I discovered that my assumption in my 1st post about the Intel color settings not affecting games running on the Nvidia card was incorrect. It seems that in fact they do take effect - perhaps the Nvidia output is fed through the Intel chip or something. This is very handy as I've been having some success tweaking the Intel settings, especially by raising Saturation and Contrast (although the latter is very sensitive and should only be raised 1 or 2 notches). The color calibration should then be run after changing the Intel options to set the Gamma. It's not 100% perfect but it's definitely better.

I'll mark this post as the solution to "close" the thread, if that's correct. If I should find any more tweaks I'll post them here in case they are of use to anyone else.