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‎10-04-2022 02:39 AM - edited ‎10-04-2022 02:40 AM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)
Operating System: Microsoft Windows 11

I can connect either of the monitors to the laptop and extend displays via the HDMI cable - this is working fine.  As I only have one HDMI port on laptop I'm not sure how to then connect the second external display.  I thought I could connect the screen using the usb-c port on laptop (I have a HDMI to USB-C cable) but when I plug in this way the screen is not detected.  Can someone please help me with this issue so I can use two external monitors and the laptop screen (so three screens in total)

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2022 11:27 AM

HP Recommended

Hi @Dot1977
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with connecting the 2nd external monitor to your HP Laptop PC 15-Dw3000 (1A3Y0AV).

 

You can connect only one external monitor to this unit as the USB-c port is for data transfer only and not for video.

You may also check page 11 of this User Manual.

 

I hope this answers your query.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-09-2022 11:27 AM

HP Recommended

Hi @Dot1977
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with connecting the 2nd external monitor to your HP Laptop PC 15-Dw3000 (1A3Y0AV).

 

You can connect only one external monitor to this unit as the USB-c port is for data transfer only and not for video.

You may also check page 11 of this User Manual.

 

I hope this answers your query.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-10-2022 02:28 AM

HP Recommended

Hi @Dot1977

 

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

Take care and have a great day ahead!

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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