Issue with HP ENVY x360 Pen Hovering and Writing

[Ahnaf816]

I am experiencing an issue with the stylus pen for my HP ENVY x360 Convertible 15-es2xxx. The pen starts interacting with the screen (writing/drawing) even when it's hovering a few millimeters away, without actually touching the display.

Here's what I've tried so far:

• Calibrating the screen for pen and touch input.
• Updating the pen and touchscreen drivers via Device Manager.
• Checking for Windows updates and making sure everything is current.

None of these steps have resolved the issue. The problem persists and affects my ability to use the pen effectively for writing or drawing tasks. I'm wondering if anyone here has experienced a similar issue and found a solution, or if there might be some settings in the HP Pen Control application that could help adjust the pen's sensitivity or hovering behavior.

[Nal_NR]

Hi @Ahnaf816,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the stylus pen.

Here are some additional steps you can take to resolve the issue with your stylus pen on your HP ENVY x360 15 Convertible PC:

1. Check Pen Settings

• Go to Settings > Devices > Pen & Windows Ink.
• Ensure that the settings are correctly configured for your pen.
• Toggle the Ignore touch input when I’m using my pen setting to see if it makes any difference.

2. Reinstall Pen and Touch Drivers

• Go to Device Manager (press Windows key + X and select Device Manager).
• Expand the Human Interface Devices section.
• Right-click on the pen and touchscreen drivers and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the drivers.

3. Run Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Hardware and Devices troubleshooter.

4. Check for Firmware Updates

• Go to the HP Support website and check if there are any firmware updates available for your specific laptop model.
• Download and install any available updates.

5. Test the Pen on Another Device

• If possible, test your stylus pen on another compatible device to see if the issue persists. This will help determine if the problem is with the pen itself or your laptop's touchscreen.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Ahnaf816,

Please find the next steps below.

6. Disable and Re-enable Touchscreen

• In Device Manager, right-click on the touchscreen device under Human Interface Devices and select Disable device.
• Wait for a few seconds, then right-click again and select Enable device.

7. Perform a System Restore

• If the problem started recently, performing a system restore to a point before the issue began might help.
• Go to Control Panel > System and Security > System > System Protection, and select System Restore.

8. Check for Interference

• Ensure that there are no other electronic devices nearby that could be causing interference with the touchscreen or the stylus pen.

9. Reset Pen Calibration

• Open Control Panel and go to Hardware and Sound > Tablet PC Settings.
• Click on Reset to restore the default pen calibration settings.

10. Update BIOS

• Ensure your BIOS is up to date. You can download the latest BIOS update from the HP Support website.
• Follow the instructions provided to update the BIOS.

By following these steps, you should be able to identify and resolve the issue with your stylus pen on your HP ENVY x360 15 Convertible PC. If the problem persists after trying these solutions, it may indicate a hardware fault with either the stylus or the touchscreen, contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Ahnaf816]

Thank you for your co-operation Elohi, I tried evertyhing it is not working. I want to disable the hover funciton as a whole for the pen. Is there any way to do this?

[Nal_NR]

Hi @Ahnaf816 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!