Issue with HP Envy 17.3" Laptop Keyboard and Want to File a Complaint

[SemperFortisMed]

I've only had this expensive laptop for 7 months and the printing on the keys has started to wear away already, even though my fingers aren't dirty or oily, and the keys will not be able to be read shortly.  I have been trying for the last 6 weeks to get the keys replaced under warranty, and HP keeps demanding that I send the laptop off.  I don't have another option, as I work 2 full time jobs and run my business all through this laptop, and I am subject to HIPAA, which is a Federal law, and if anything on this laptop got lost or the laptop itself got lost in transit, I could be subject to heavy fines due to breach of security, which would be a violation of HIPAA.  I just need keys replaced, but no solution to have it fixed locally is provided, and I have asked for the laptop to then be replaced, since this is piss poor quality for such an expensive laptop, with no resolution.  I asked Customer Service to call at certain times and they don't, since I work so much, and now they are trying to close my case with no resolution.  This is abysmal, and I would like to file a complaint wth HP.  Where do I do that?

[Dragon-Fur]

@SemperFortisMed 

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