Issue with uncontrollable apps closing and minimizing

[Nuprinboy]

Hi, have a 2018 Spectre 13t.  Constantly had issues with fans and also laptop being uncontrollable due to random applications opening and closing by themselves.  Called several times, re-imaged, updated drivers and BIOS, and mailed in to fix.  They said there was a virus.  They replaced fans and removed virus.  Operated fine for a month, now same problem.  Basically I have had a brick of a laptop for the majority of the time I owned this high end laptop.  And now I am out of warranty (exp Dec 2019) and the only thing advice they can give me is to reimage the laptop through cloud recovery.  Which is the very first step I took before I even mailed it back in.  So doubtful this will help.  Any one have any advice on what else I can try or how I can at least contact HP to let them know their high end laptop has been unusable the majority of the 14 months I have owned it? Understand about warranty expirations but it is crazy that this laptop has had the same issue this entire time and still isnt fixed.  Glad I didnt buy HPs for my employees and definitely will not consider in the future if this is how their customer service works.

[praveen196]

@Nuprinboy Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

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