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‎03-12-2025 10:05 AM

HP Recommended
Product: HP Probook 455 G8
Operating System: Microsoft Windows 10 (64-bit)

Dear Support Team,

I am experiencing connectivity issues when using the Dell D6000 docking station with my HP ProBook 455 G8 laptop through the USB-C port. While the docking station is recognized when connected via USB-A, several functionalities are not working correctly when connected via USB-C:

Docking Station Recognition:

USB-C:

- The DisplayLink Manager does not detect the docking station.

- The connected monitor is recognized, and power delivery to the laptop functions correctly.


USB-A:

- The docking station is fully recognized, and all functionalities, including multiple monitor support and Ethernet connectivity, work as expected.

 


I have ensured that all drivers, including DisplayLink and chipset drivers, are up to date. Additionally, I have reviewed the specifications of both the laptop and the docking station to confirm compatibility. Despite these measures, the issue persists.

I would appreciate any assistance or guidance you can provide to resolve this issue.

Thank you for your support.

Best regards,

Roman

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